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Montgomery County, MD

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  • More Than 82 Percent of Callers Satisfied with Montgomery County’s 311 Call Center A recent Customer Satisfaction Survey of nearly 1,000 users of the County’s MC311 call center showed that more than 82 percent of callers were satisfied with their overall 311 experience. The survey also indicated that more than 82 percent were satisfied with the call taker’s ability to find the information, more than 87 percent, with how long it took to reach a representative, and more than 83 percent were satisfied with the handling of their calls. Ninety percent of web site customers found what they were looking for and were satisfied with their visit to . “After five years of operation, the MC311 call center and website continue to improve and this customer satisfaction survey confirms that residents are overwhelmingly satisfied with this service,” said County Executive Ike Leggett. “Our call takers are knowledgeable and conscientious and continue to make every effort to give callers the infor ...more [Read More] Montgomery County, MD - Office of Public Information - Press Releases
  • Montgomery County Department of Economic Development to Host CyberMontgomery
    The Montgomery County Department of Economic Development (DED), in partnership with the Federal Business Council (FBC) and Tech Council of Maryland (TCM), will host the CyberMontgomery 2015 Conference on July 30 from 7:30 a.m. to 6 p.m. at the Universities at Shady Grove. CyberMontgomery will feature more than 300 cyber leaders from the commercial, government and academic sectors. The conference will provide clear direction on finding business opportunities, contracting, workforce development, staffing and recruitment and legal responsibilities for businesses. there will be updates on technologies being developed in Montgomery County and summary updates regarding the National Cybersecurity Center of Excellence, federal agencies and commercial sector leaders. The conference will allow regional cyber solution providers to connect with large organizations such as the VA, FINRA, USP, PEPCO and Bytegrid that have significant needs regarding asset protection. Further ...more [Read More] Montgomery County, MD - Office of Public Information - Press Releases
  • Department of Liquor Control Trains More Than 1,300 Licensees in Safe Alcohol Service The Montgomery County Department of Liquor Control (DLC) trained 1,372 hospitality professionals in alcohol beverage regulatory compliance at no cost during Fiscal Year 2015, nearly doubling the number trained in the previous fiscal year. “Congratulations to DLC staff for its highly successful effort to educate business owners in the County in an effort to curb sales of alcohol to minors,” said County Executive Isiah Leggett. “Reaching almost twice as many business owners during this last fiscal year underscores the importance the department places on this training as another tool in preventing underage drinking. “Local liquor control has served Montgomery County well and programs like this are a perfect example,” said Leggett. “Local liquor control provides an annual $30 million profit to the County. That keeps our money working here in the County to support our schools, public safety, and transportation – and to keep taxe ...more [Read More] Montgomery County, MD - Office of Public Information - Press Releases

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About Montgomery County

Montgomery County is Maryland's most populous jurisdiction and its most affluent. The County is located adjacent to the nation's capital, Washington, D.C., and includes 497 square miles of land area. The topography is rolling with small hills. Elevations range from 52 feet above sea level near the District Line to 850 feet in the northern portion of the County near Damascus. To help orient people unfamiliar with the County, a simple map is included on this Web site. Demographics (PDF) about the county are available from the Maryland-National Capital Park and Planning CommissionLearn more.

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